Policies
SHIPPING POLICY

SHIPPING POLICY

All prices are listed in USD (U.S. dollars)

We do not ship C.O.D.

All items that have an item/sku number starting with the letter "L" are in the custom handmade jewelry category and are made to order. Therefore, they may take a day or two longer to arrive. They cannot be rushed (please see below under rushed shipping).

STANDARD SHIPPING:

Standard shipping within the continental U.S.: $4.95 flat rate, usually arrives within 2 to 5 business days depending on the location.

International standard shipping (outside the continental U.S., including Hawaii and Alaska): $6.95 flat rate, arrives within 6 to 14 business days depending on the location.

For standard shipping, we will use either USPS First Class or Priority. We may use UPS for certain orders, especially certain bridal orders. Also, your items may ship from separate locations, so look for more than one package. Your tracking number(s) will be emailed to you, except for international orders because those don't have a tracking number.

One flat shipping rate will cover you for your entire order and transaction, always. We make it a simple flat rate. Therefore, for your ease of mind and to save you both time and money, we never charge by the weight, volume, location, or the number of items.

Please allow up to 24 hours for your order to be processed and shipped out. Orders placed on Fridays, weekends, or holidays may not ship out until the next business day.

Holidays include: Easter, Memorial Day, Independence Day, Thanksgiving, Christmas Day, New Years Day, Martin Luther King Jr.'s Birthday, President's Day, Labor Day, Columbus Day, and Veteran's Day.  

RUSHED / EXPEDITED SHIPPING:

All items that have an item/sku number starting with the letter "L" are in the custom handmade jewelry category and are made to order. Therefore, they cannot be rushed. If you choose a rushed shipping method and your order contains some custom handmade items as well as other items, then we will only rush the other items. The custom handmade items will ship separately via standard shipping. This will not affect your shipping rate, therefore, you will only pay the rushed shipping rate which will cover you for your entire order and transaction.

Rushed shipping within the continental U.S.: $17.99 flat rate, is rushed via either USPS Express, FedEx, or UPS and will usually arrive within 1 to 2 business days, but guaranteed within 3 business days.

Rushed shipping outside the continental U.S. (including Hawaii and Alaska): $27.99 flat rate, is rushed via "USPS Express International" and will usually arrive within 3 to 5 business days.

RETURN POLICY

RETURN POLICY

Your satisfaction is our top priority. We understand that in some cases you may want to return an item.

We have a 30-day return policy on all items except for earrings (for health reasons) and international orders. These types of orders are final. You may only return the bridal items if they arrive damaged, however, you must notify us within 3 days of receipt. It's best to notify us via email of a return, this way we have a written record of your return for reference purposes.

Starting on the day your package was delivered to you (the day of receipt), you will have 30 days to return the package back to us. Items must be unused, unworn, and in their original condition. Therefore, all tags and inserts on some of our items have to be intact. All original packaging materials must be returned along with the item. Please include a copy of your order receipt.

There is no restocking fee. Shipping and insurance costs are non-refundable. You must pay for the return shipping. We are not responsible for items lost or damaged during shipping.

RETURN ADDRESS:

Austrian Crystal, LLC
P.O. Box 8346
Port St. Lucie, FL 34985-8346

Our company name is "Austrian Crystal Jewelry, LLC". However, to avoid any possibility of a package being tampered with during transit, it's always best to omit the word "Jewelry" in the address.

PAYMENT POLICY and PRIVACY POLICY

PAYMENT POLICY and PRIVACY POLICY

Please read our "Privacy Policy" page. 

*VeriSign-secured order form*See our Privacy Policy*

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support@crystaljewelrysite.com
Attention California Residents. Proposition 65 WARNING:
Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.
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